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FAQ's

Frequently asked questions about fesedit:

 

Fesedit:

How it works:

Communities:

Specify routes:

Ratings:

Profile:

Card:

Payment:

Benefits: 

Friends: 

Accreditation driver:

Events:

Help:

 

What is fes edit?

Using fesedit is like hirchhiking, but in a modern, more reliable and safer way than in the past thanks to new mobile technologies and social networks.

What is e-hitchhiking?

The e-hitchhiking is the technological pilot phase of fesedit done by a community of students and University of Girona workers.

What is the target of fesedit?

All people with mobility needs are target of the fesedit.

How it works?

You only need to register to the project, follow the steps, select the community you belong to (in case you belong to any) and: Now you are a fesedit user!"

How can I register?

For being registered you must access to the web page www.fesedit.cat, select a community you belong to (in the case that you belong to any), follow the directions and fulfil the fields requested to be registered in the system.

What is the utility of the chat?

The chat is useful to agreeing the travel details.

What are communities?

Is a set of people located in a same place, these people have a set of benefits offered by a mobility center.

What is Mobilitat Sostenible.cat?

Is the name given to the community fesedit implemented by the University of Girona.

Sustainable mobility aims to make mobility or commuting easier for people and reduce the use of private cars by means of promoting carpooling, bicycle, public transport or going on foot.

Can I belong to more than one community?

Yes, of course. When you make the registration, the software gives you the option to select the communities you want to belong. 

Where can I go?

All users can move to wherever they wantprovided they are route entries.

What people can I travel with?
You can travel with someone else with a similar travel than yours.

How can I create a route?
Once you have your role defined, as driver or passenger, you have to specify the route that you will do with the origin address and the destination address.In case you are a driver, you have to specify the car you have, what kind of gas it uses, the number of free seats, if you are able to divert some meters from your route, and the periodicity you do this route. Once you have provided these data, it will appear a map where you can see the route.If you do a route daily, you can create a periodic route (that can be annual) that will be effective all the days that you want.
How can I select a route?
As passengers enter the path to your system and automatically routes you people out of which can besupported. Then you decide whom you are applying for the journeyYou can apply it to as many people as you want and you confirm that the first is who will do the trip.

How to get information about routes?
You will receive notifications through messaging tab on the website and if desiredvia SMS and email (justactivate it from your profile).

Where can I see my route?
Your route can be seen in the interface main screen. Here will appear all the routes that you have entered and/or you requested, the negotiation status, the driver assigned, the amount of passengers that have requested a seat in your car, if there are confirmed seats, etc. 

How can I modify a route?
You only can enter the route you want to modify and go to fesedit.

How can I accept a route?
As a first instance, you request to share a route and if the system founds one available route, it will notify it to you. Once you receive this information you can look at the route and the driver’s profile. In this way you can check the ratings and the trust of the driver. Also, you can send him a message through the fesedit chat for any clarification.At the same time, the driver also will be notified anytime there is a passenger interested in her route.Once a passenger has selected a route, she can annotate if she is flexible to the route schedule or if he can walk some distance to meet the driver.If both users agree to share the vehicle the negotiation status will be closed, and in the main page a car marked with a color  will appear.
Where can I find with my partner in the way?
The feseditonce a route has been accepted by both partiesprovides a meeting pointRemember that the platform includes a chat system for fully specify these details in case they see fit (if you want to be in another place ...).

How can I know that my route has been accepted?
All users of the system receive a notification by email, and if they requested it by SMS, when a route has been accepted, modified or cancelled.

How can I create periodic rutes?
At the time to enter a route, the user has de option to specify it as periodic during one year.For example, if I commute from Cassà de la Selvato my work from Monday to Friday at 8:00h, I can set it as a periodic route. Also, I can set the days that I will not do it because a local festivity, or if a day I have an appointment to the doctor…This anticipation of the driver makes easier that users find compatible routes. The driver does not have to worry about entering the route every time; so, the driver will only need to check if any passenger requests a place in her vehicle.
Even when I have an active route?
Routes can have a duration of one year.

How do I renew a route?
When the route that you periodically check is about to expirethe system warns youand gives you the option to renew it.

How can I get information about routes?
You will receive notifications through messaging tab on the website and if desired, via SMS and email (just activate it from your profile).

How rides are traded?
It is only needed that you enter the information about your ride and you select the people you want to share the ride with. Once the ride has been agreed you can chat to perfecting whatever detail you think is needed.

How to request a seat?
As passenger you enter the route in the system and automatically it shows compatible people. Then, you decide who you request to travel with. You can request at many people you want and the first one that accepts will be the one you should travel with.

How to cancel one seat?
In case that a route has not any request, the driver can cancel it without any incidence.But, if that route has been requested by a passenger, the system will notify her about the cancellation.In case a passenger is the one that cancels her place in a shared car, the system also will notify the driver
What penalisation do I have when I cancel place?
The penalisation will be taken into account only in case that the requirements are not meet (see below):  negative ratings will be computed in your profile. Remember that the rating is the one that provides trust, security and reliability to the system. In case you are a driver, the penalisation will be effective if you cancelled it 24h before the route.In case you are a passenger, the penalisation will be effective if you cancelled it 12h before the route.

What is rating?

Rating is a trust value that specifies the users’, passengers or drivers, reputation and trust. It is mandatory to get the benefits of the system.

What is rated?

The aspects to take into account to share a car with others are the ones rated, such as: driving ability, punctuality, car status, and personal evaluation.

What use has the rating?

The rating is used to guaranties the trust and reputation of users (passengers of drivers9. Trust is generated with the ratings that a user you shared a travel rate with you and the reputation is the sum of all ratings of any users that shared a travel with you.

Is it mandatore to rate?

Yes, because otherwise it will not be possible to apply for another ride as far as the previous one is not closed.

How can I find my profile?

Through the main menu you can access the tab of your profile and modify or include the information asappropriate.

Where can I edit my profile?

Through the main menu you can access the tab in your profile and modify or include the data that you think necessary.

Why is the fesedit card needed?

The card is needed to being able to proof you are user of fesedit in cases that can need it.

Where can I get my card?

To obtain your fesedit card you only need to access your profile where you will find the option to print it.

Can I travel for free?

Yes, the application gives the option to the driver and passenger to make an agreement about travel conditions (the travel cost, if each week one of you shares your own car...).

Can I negotiate by my own using fesedit?

Yes, the software allows that drivers and passengers make an agreement with the conditions they want to consider (the travel cost, if each week one of you shares your own car...).

What are the benefits?

One benefit is a privilege that any user can get when you use the social currency that uses the systemThese benefits are a lot of advantages for your car and yourselfsuch as free checking and cleaningdiscounts up to 50% on gasolinerepairsprivileged parkingdiscounts at shops in the city..

Can I make profit from the benefits offered by other communities?

No, each community has a set of benefits that are exclusive for their members. In the other hand the software does not allow to access the set of benefits from other communities that you do not belong to.

How do I know what benefits are offered in my community?

To know the benefits offered by your community you only need to contact it in the fesedit web.

How can I search friends?

Once you have been registered, you can synchronize your gmail and facebook contacts with the system, and import them in the fesedit web.

How can I contact with my friends?

Once registeredyou can synchronize your contacts from Gmail and Facebook into the system and import them to the portal t'apareguin fesedit.

When can I get my driver accreditation?

Once you had been driver 5 times in the fesedit you can get your Welcome Pack (it includes a reflective vest, a car wash, a free review, discounts on repairs, ...) and your accreditation as driver of the fesedit (identification sticker)

Where can I get my accreditation as a driver?

Once you had been driver 5 times in the fesedit you can get your Welcome Pack (it includes a reflective vest, a car wash,a  free review, discounts on repairs, ...) and your accreditation as driver of the fesedit (identification sticker) in our offices in Girona 

What helps to create an event?

The aim is to create an event that can promote those acts it deems appropriate and may be users of information fesedit.

How can I create an event?

To create a private event you must go to the “Events” tab, and select the option to create a new one. Then, you have to enter the fields that are needed and you can publish it.

These events are only public to your friends.

Where can I contact if I have any problem?

If you have any problem with the system you can go to the “Support” section that you will find in the top menu. Using this service, you can contact us for any questions you have related to the website, the mobile system, suggestions and other issues that you would like to tell us.

Also, you can use the following email address: info@fesedit.cat


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